Frequently Asked Questions
Everything you need to know about your glow-up journey with Go-To Skincare.
When will my order arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are your products safe for sensitive skin?
Yes, our formulas are dermatologically tested and designed with sensitive skin in mind. However, we always recommend performing a patch test before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, contact our support team to initiate a return or exchange.
Do you test on animals?
Absolutely not. Go-To Skincare is 100% cruelty-free and we are committed to ethical sourcing for all our ingredients.
Can I change my shipping address after placing an order?
We process orders quickly, but if you contact us within 1 hour of placement, we will do our best to update your details.
Are your products vegan?
The majority of our range is vegan. Please check the individual product pages for a full ingredient list and specific vegan certifications.